Gabriel Muchu

I am a dedicated Customer Service Agent passionate about helping customers and providing exceptional service that exceeds expectations. With strong communication skills and a problem-solving mindset, I ensure every interaction is positive and efficient while resolving issues, answering inquiries, and delivering reliable solutions.

Over multiple years in hospitality, I worked as a waiter, greeting and escorting customers, presenting menus with clear details (including potential food allergies), and offering recommendations and specials. I take accurate food and drinks orders using POS ordering software, upsell additional products when appropriate, verify customer IDs for age requirements, and support smooth service by preparing tables, replenishing items, keeping menus clean, and clearing tables for the next guests.