Emma Auma
@emmaauma
Customer support specialist at Pinnacle productions EA LTD, resolving order challenges and coordinating with production to get orders completed accurately and on time.
KenyaWhat I'm looking for
At Pinnacle productions EA LTD, I help customers resolve order changes, sizing issues, delays, and special requests. I work with the production team to ensure orders are completed accurately and on time.
As a Customer Relations Officer, I support customers by phone, email, WhatsApp, and in person, and process orders from initial inquiry through delivery follow-up. I’m an ALX Certified Virtual Assistant and use Microsoft Office, Google Workspace, POS systems, and remote collaboration tools.
Experience
Work history, roles, and key accomplishments
I helped customers navigate challenges such as order changes, incorrect sizes, delays, and special requests by listening carefully and finding practical solutions. I worked closely with the production team to make sure orders were completed accurately and on time. Through patience, clear communication, and attention to detail, I was able to build strong customer relationships, support repeat busin
Provided professional customer support through phone, email, WhatsApp, and in-person communication, responding to inquiries and ensuring timely assistance. Successfully managed high-volume customer communication, including up to 200 customer calls daily during peak business periods. Manage approximately 30 customer inquiries weekly, increasing to up to 200 phone interactions daily during peak seas
Education
Degrees, certifications, and relevant coursework
African Institute for Children Studies
Computer Applications Training
Investe Que Dói Menos
Certificate of Undergraduate Studies, Business/Commerce, General
Youth Development Center
Sales Training Program
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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