Open to opportunities

Jennifer Glendenning

@jenniferglendenning

Pharmacy technician who delivers accurate medication dispensing and exceptional customer care, optimizing workflows with data-driven improvements.

United States

Message

What I'm looking for

I’m looking for a pharmacy role where I can deliver accurate, patient-first service, counsel with confidence, and keep improving workflows. I want a team that values compliance, teamwork, and training—so I can grow while reducing errors and improving the customer experience.

I’m a Pharmacy Technician at CVS Health where I provide exceptional customer service while ensuring accuracy, safety, and compliance. I promptly address and resolve customer inquiries and concerns, including answering questions about medications, potential side effects, and drug interactions, while maintaining confidentiality according to HIPAA regulations.

I bring a strong operational focus—from dispensing and counseling to inventory control and process improvement. I managed inventory through regular audits and restocking, processed insurance claims using electronic systems, collaborated with pharmacists to resolve discrepancies, and supported prior authorizations when required by insurance companies.

I also enjoy improving how teams work: I implemented a barcode scanning system for medication verification, resulting in a 90%+ reduction in errors, and I supported continuous quality improvement initiatives. Before pharmacy, I built customer-service and leadership experience as a Certified barista trainer and Shift Supervisor/Barista, where I trained employees, maintained fast, clean standards, and supported sales targets through upselling.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Technician

Current

CVS Health

Mar 2024 - Present (2 years 3 months)

Dispense and verify prescriptions daily while ensuring patient safety and compliance with state/federal controlled-substance regulations. Implemented a barcode scanning medication verification process that reduced errors by 90%+.

Prescription Verification HIPAA compliance Insurance Claims Processing Patient Counseling

Barista (Starbucks)

Target

Jun 2022 - Mar 2024 (1 year 9 months)

Prepared customized Starbucks beverages quickly and accurately while maintaining a clean, health-compliant work area. Handled cash transactions, restocked supplies, and supported smooth workflow during peak hours.

Customer Service Food Safety Menu Knowledge Team Collaboration Training Support Espresso Machine Operations

Shift Supervisor/Barista

Biggby Coffee

Jan 2022 - Jun 2022 (5 months)

Led night shift operations by training baristas, closing procedures, and maintaining a clean, standards-driven coffee bar. Achieved monthly sales targets by upselling specialty beverages and add-ons, while managing inventory to reduce waste.

Barista Training Recipe Development Inventory Forecasting Scheduling Support Espresso Grinder Maintenance SOP Development Upselling

Stay-at-Home Mom

Self Employed

Mar 2015 - Jan 2022 (6 years 10 months)

Managed daily routines, budgeting, and multiple schedules while homeschooling and organizing educational activities for two children. Coordinated community connections, volunteered at local events, and supported flexible planning through changing needs.

Homeschooling Support Scheduling Budgeting Time Management Organizational Skills Multitasking Communication Volunteering

Assembly Line Worker

Beckett Air, Incorporated

Dec 2013 - Mar 2015 (1 year 3 months)

Assembled metal components to specifications in a fast-paced production environment while maintaining quality through inspections and SOP compliance. Performed routine machine maintenance, recorded production and inventory details, and ensured strict adherence to safety procedures.

Blueprint Reading Safety Compliance