Jose Peralta
@joseperalta
Experienced customer service professional with strong communication skills.
What I'm looking for
I am a dedicated and responsible professional with extensive experience in customer service and food service. My journey began at Pick ‘n Eat Restaurant, where I honed my ability to memorize extensive menus and prioritize customer satisfaction. I thrive under pressure, ensuring that every customer leaves with a smile.
Throughout my career, I have developed strong skills in communication and teamwork, particularly during my time as a Sub-Chef at The Happiest Hour NYC. I assisted in cooking and serving multiple orders during busy hours, showcasing my ability to work efficiently in fast-paced environments. My role at Duane Reade by Walgreens further enhanced my customer service skills, where I managed cash registers and ensured a pleasant shopping experience for customers.
Most recently, I have been working as a Spectrum Field Technician contractor, where I not only installed services but also educated customers on using their equipment. My adaptability and problem-solving skills have been crucial in this role, allowing me to train new technicians and maintain a flexible schedule. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and contribute positively to a team.
Experience
Work history, roles, and key accomplishments
Field Technician
Spectrum
Oct 2022 - Present (2 years 7 months)
Managed company equipment inventory, ensuring safe and timely arrival at assigned work orders. Completed full installations of high-speed internet, TV, and phone services for both commercial and residential clients. Provided detailed customer education, troubleshooting support, and trained new technicians in the field.
Retail Associate
Duane Reade by Walgreens
Jan 2020 - Present (5 years 4 months)
Unloaded and organized heavy supplies from company trucks, then restocked merchandise and faced products for customers. Operated the cash register, processed transactions, handled returns, and provided excellent customer service.
Sub-Chef
The Happiest Hour NYC
Dec 2017 - Present (7 years 5 months)
Assisted the head chef in cooking and serving multiple orders during peak busy hours. Prepared ingredients for the next workday and managed meal preparation for all staff members. Maintained kitchen cleanliness before closing.
Team Member
Subway Restaurant
Apr 2015 - Present (10 years 1 month)
Operated the cash register and prepared ingredients for customer orders. Assisted customers with their selections, developed strong customer service skills, and learned effective upselling techniques.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Diploma, General Studies
Obtained a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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