Jacqulyn White

Processed prescription refills and patient calls remotely and onsite for a team of 100+, accurately refilling medications via Epic and managing prior authorizations and financial assistance with insurers.

Led pharmacy operations including prescription entry, prior authorization follow-up, vaccinations, and compliance with state board policies and HIPAA to ensure timely patient access to medications.

Entered and filled up to 300 prescriptions daily, coordinated prior authorizations and third-party rejections, managed med packs for customers and senior facilities, and supported vaccination clinics.

Supervised a team of 4–7 in a high-volume pharmacy, processed controlled and OTC sales, managed insurance interactions under HIPAA, and trained new technicians to improve service quality.

Managed a team of five overseeing daily inspections, inventory and store presentation, and maintained operational data in PDI Enterprise while training staff to improve performance.

Supervised a 12-person assembly team building suspension shocks, conducted quality control checks, trained employees, and managed data and finished order processing across shifts.

Provided member support and first-call resolution, de-escalated urgent calls, coordinated nurse triage for medical situations, and maintained data integrity across multiple systems.

Performed outbound customer calls to ensure satisfaction, sold contracts and vehicles, and provided professional responses to customer inquiries.