Ayanna Johnson

Provided administrative support in a behavioral health facility, scheduling and coordinating client appointments, staff meetings, and clinical sessions. Maintained and organized confidential patient records and documentation in compliance with HIPAA regulations.

Ensured HIPAA compliance while handling 50+ inbound customer interactions daily, providing detailed technical support. Documented troubleshooting steps and solutions in a knowledge base to enhance team efficiency.

Managed file maintenance and updated caller demographics, handling over 50 inbound customer interactions daily with a focus on first call resolution. Provided detailed information on HSA accounts and assisted with insurance claims and policy coverage.

Briefed staff on stock display and rotation to optimize space, engaging shoppers with organized merchandising strategies. Partnered with the buying team to create seasonal strategies aligned with KPIs.

Provided efficient and courteous service to customers, managing multiple tasks while remaining adaptable and flexible. Collaborated with coworkers to complete tasks and resolved customer problems quickly.

Identified student challenges and discussed corrective actions with the lead teacher, cultivating inclusive learning spaces. Supervised students to proactively identify and resolve disputes or safety hazards.

Completed high school education at Swansboro High School, gaining foundational knowledge and skills. Developed strong communication, interpersonal, and creative thinking abilities.