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@ayannajohnson
Detail-oriented administrative assistant with strong communication skills.
I am a detail-oriented and dependable administrative assistant with a strong background in customer service and behavioral health. My experience at Broadstep Behavioral Health has equipped me with the skills to manage confidential patient records while ensuring compliance with HIPAA regulations. I thrive in fast-paced environments and excel at coordinating appointments and supporting multidisciplinary teams.
Previously, I worked as a Patient Technical Support Specialist at Privia Health, where I provided compassionate technical support to older adults, enhancing their access to digital health solutions. My ability to communicate complex technical concepts in an accessible manner has been key to my success in customer-facing roles. I am committed to continuous learning and growth, and I am eager to contribute my skills to help your company achieve its goals.
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Work history, roles, and key accomplishments
Broadstep Behavioral Health
Apr 2025 - Present (7 months)
Provided administrative support in a behavioral health facility, scheduling and coordinating client appointments, staff meetings, and clinical sessions. Maintained and organized confidential patient records and documentation in compliance with HIPAA regulations.
Privia Health
Oct 2024 - Present (1 year 1 month)
Ensured HIPAA compliance while handling 50+ inbound customer interactions daily, providing detailed technical support. Documented troubleshooting steps and solutions in a knowledge base to enhance team efficiency.
Concentrix (Optum Bank/Blue Cross Blue Shield)
Oct 2023 - Present (2 years 1 month)
Managed file maintenance and updated caller demographics, handling over 50 inbound customer interactions daily with a focus on first call resolution. Provided detailed information on HSA accounts and assisted with insurance claims and policy coverage.
Coca-Cola Consolidated
Apr 2022 - Present (3 years 7 months)
Briefed staff on stock display and rotation to optimize space, engaging shoppers with organized merchandising strategies. Partnered with the buying team to create seasonal strategies aligned with KPIs.
Walmart
May 2020 - Present (5 years 6 months)
Provided efficient and courteous service to customers, managing multiple tasks while remaining adaptable and flexible. Collaborated with coworkers to complete tasks and resolved customer problems quickly.
Kids Educational Center V
Apr 2019 - Present (6 years 7 months)
Identified student challenges and discussed corrective actions with the lead teacher, cultivating inclusive learning spaces. Supervised students to proactively identify and resolve disputes or safety hazards.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education at Swansboro High School, gaining foundational knowledge and skills. Developed strong communication, interpersonal, and creative thinking abilities.
Software and tools used professionally
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