Open to opportunities

Emily Leith

@emilyleith

Message

Customer service professional with a strong technical background.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while enhancing customer experiences in a collaborative environment.

I am a dedicated customer service professional with a strong technical background, currently serving as a Hospitality Officer at JN Bank LTD. My role involves enhancing customer flow through effective queuing systems, which has significantly reduced wait times and improved overall customer satisfaction. I pride myself on my ability to address member queries and troubleshoot issues efficiently, particularly in banking software and online banking.

Throughout my career at JN Bank, I have held various positions, including Member Service Representative and Junior Staff Mentor. My experience includes conducting root cause analysis for transaction discrepancies and ensuring compliance with banking standards. I have also been recognized for my commitment to providing excellent customer service, receiving awards for my contributions in this area.

In addition to my professional experience, I am pursuing further learning opportunities in Fullstack and Mobile Development, where I am honing my skills in technologies such as React, React-Native, and Node.js. I am passionate about leveraging my technical skills to enhance customer interactions and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Member Hospitality Officer

Current

JN Bank LTD

Apr 2020 - Present (5 years 1 month)

As a Member Hospitality Officer, I enhance customer flow using a queuing system, provide support to members by addressing queries, and perform system checks to resolve ATM and direct deposit issues. I also assist in cash handling procedures and mentor junior staff, ensuring compliance with banking standards.

Customer Service Technical Troubleshooting Compliance Mentoring Customer Flow Management Problem Solving Communication Skills

Member Service Representative

JN Bank LTD

Oct 2016 - Apr 2020 (3 years 6 months)

In my role as a Member Service Representative, I investigated account issues, conducted root cause analysis for discrepancies, and ensured compliance with banking standards. I also performed account updates while maintaining accuracy and integrity.

Account Management Root Cause Analysis Technical Troubleshooting Customer Service Communication Skills Problem Solving

Member Service Officer (Teller)

JN Bank LTD

Feb 2015 - Oct 2016 (1 year 8 months)

As a Member Service Officer, I processed transactions accurately, investigated suspicious activities, and prepared reports. I also assisted with back office duties, ensuring operational efficiency.

Suspicious Activity Reports Back Office Operations Customer Service Compliance Teamwork Communication Skills

Education

Degrees, certifications, and relevant coursework

Nucamp

Fullstack + Mobile Development

2024 -

Provide technical support to staff members for issues related to computer systems and banking software, focusing on Fullstack and Mobile Development using technologies such as React, React-Native, and Node.js.

Caribbean Advanced Proficiency Examinations

Associate Degree, General Studies

Activities and societies: Courses taken include: Financial Accounting, Statistical Analysis, Applied Mathematics, Economics and Communication Studies.