Open to opportunities

Emily Cedeno

@emilycedeno

Message

I coordinate dental treatment, insurance claims, and patient care while creating welcoming customer experiences.

United States

Message

What I'm looking for

I'm looking for a patient-focused role where I can coordinate treatment, insurance, billing, and front-office operations while helping create a welcoming experience for patients and customers.

I'm currently coordinating treatment and insurance at Dental Studio in Orlando, presenting implant and Invisalign plans, verifying benefits, processing claims, and supporting patients through financial coordination.

Previously, I supported patients at Lotus Smiles Dental, All Care Dentistry, and Grace Dental through scheduling, treatment-plan entry, pre-authorizations, payments, and high-volume phone communication. I also served as Head Server at Napoli's Italian Restaurant, bringing hospitality, POS, cash-handling, wine service, and guest-satisfaction experience to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Insurance Specialist/Treatment Coordinator

Current

Dental Studio

Mar 2025 - Present (1 year 5 months)

Handles insurance verification, processing claims, patient communication, and care coordination. Presents treatment plans for implants and Invisalign, manages financial coordination, and provides administrative support.

Insurance Verification Claims Processing Patient Communication Care Coordination Implant Financial Coordination Administration Office Support

Treatment Coordinator

Lotus Smiles Dental

Mar 2021 - Mar 2025 (4 years)

Greeted and checked in patients, verified insurance benefits, and entered treatment plans. Presented treatment options including Invisalign and implant consults, followed up on pre-authorizations and claims, processed payments, and maintained the social media page.

Patient Check In Insurance Verification Treatment Planning Implant Consults Pre Authorization Claims Follow Up Payment Processing Social Media Management

Head Server

Napoli's Italian Restaurant

Feb 2019 - Dec 2024 (5 years 10 months)

Greeted customers and provided excellent table service, took orders, and input them into the POS system. Delivered food, ensured guest satisfaction, opened wine bottles, processed payments, and maintained a clean environment.

Customer Service POS systems Order Taking Payment Processing Clean

Front Desk Receptionist

All Care Dentistry

May 2020 - Apr 2021 (11 months)

Greeted and checked in patients, verified insurance, collected payments, and checked out patients. Managed high call volume, coordinated scheduling, followed up on pre-authorizations and claims, entered treatment plans, and supported clinical staff.

Patient Check In Insurance Verification Call management Scheduling Pre Authorization Claims Follow Up Treatment Plan Entry Clinical Support

Front Desk Receptionist

Grace Dental

Aug 2018 - May 2020 (1 year 9 months)

Checked in and checked out patients, managed high phone volume, and maintained a full schedule. Verified insurance, collected payments, scanned and organized charts, and followed up on pre-authorizations and claims.

Patient Check In Check Out Scheduling Insurance Verification Pre Authorization Claims Follow Up