Emeka Ehuriah
@emekaehuriah
Technical Support Engineer | Identity & Access Management
NigeriaWhat I'm looking for
I’m an Azure-certified technical support engineer with 6+ years delivering Level 2/3 support across enterprise environments serving 1,000+ end users. I specialize in Microsoft 365, Windows OS, Active Directory, and Identity & Access Management (IAM), focusing on secure, reliable outcomes.
I own complex P1/P2 incident lifecycles within ITIL v4 frameworks, consistently driving 98%+ SLA compliance. At Tek Experts, I reduced MTTR by 40% through end-to-end root cause analysis and clear executive stakeholder communication, while keeping business disruption minimal.
I’ve also led and mentored a team of 15 engineers and improved onboarding ramp-up time by 20–30% through structured technical programmes. With 95%+ customer satisfaction (CSAT), plus certifications across Microsoft Azure, Security (SC-300/SC-200/SC-100), and Microsoft Certified Trainer (MCT), I bring both depth and a strong customer-first technical ethos.
Experience
Work history, roles, and key accomplishments
Technical Lead
Tek Experts Nigeria
Sep 2022 - Present (3 years 10 months)
Senior escalation and team lead delivering ITSM-aligned Azure support to enterprise customers across EMEA and NOAM. Reduced MTTR by 40% while maintaining 98%+ SLA compliance and led onboarding for a cohort of 15 L2 engineers, while resolving 40–50+ complex IAM escalations monthly.
L2 Azure Technical Support Engineer
Tek Experts Nigeria
Sep 2020 - Jul 2022 (1 year 10 months)
Level 2 escalation support for 1,000+ enterprise customers across EMEA and NOAM, specializing in Microsoft 365, Windows environments, Active Directory, and Azure identity services. Achieved 92% first-contact resolution and reduced identity-related incident recurrence by 35% through support and deployment of Azure identity and security features.
IT Support Engineer
Ekesons Parcel Service Limited
Apr 2018 - Aug 2020 (2 years 4 months)
Sole IT point of contact providing frontline support and infrastructure maintenance for all staff. Managed 100+ end-user requests monthly, configured and maintained 80+ endpoints, and handled Active Directory user lifecycle management for 300+ staff while reducing security vulnerability exposure by 40% through patching and asset management.
IT Support Intern
Mutual Benefits Assurance Limited
Jul 2014 - Dec 2014 (5 months)
Supported hardware/software installation, Active Directory user account setup, and general IT troubleshooting. Built foundational experience in desktop support and customer-facing technical assistance.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Engineering, Electrical Engineering
Earned a B.Eng. in Electrical Engineering from the University of Nigeria, Nsukka, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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