Dan User
@danuser7
Azure Identity Engineer delivering secure Entra ID support and AI-driven troubleshooting for enterprise clouds.
NigeriaWhat I'm looking for
I’m an Azure Identity & Cloud Support Engineer with 3+ years of progressive experience at Tek Experts, focused on end-user support, customer success, and Azure identity management across Entra ID (Azure AD), hybrid setups, RBAC, Conditional Access, MFA, and governance.
I combine proactive support with AI copilots—Copilot GPT+, ChatGPT, Gemini, Azure AI Foundry, and Base44—to automate diagnostics, troubleshooting, reporting, and cloud workflows. Certified in AZ-900 and SC-300, I partner on escalations with Microsoft engineers to improve security, performance, and resolution quality, while also streamlining support operations with Power BI and efficient PowerShell automation.
Experience
Work history, roles, and key accomplishments
Azure Identity Engineer
Tek Experts Nigeria
Jan 2025 - Present (1 year 3 months)
Provided end-user and identity lifecycle support for Entra ID (Azure AD), managing RBAC, MFA, Conditional Access, and hybrid identity via Azure AD Connect. Collaborated on escalations with Microsoft engineers and automated diagnostics/reporting using Copilot and Gemini.
Customer Success Support
Tek Experts Nigeria
Jan 2023 - Jan 2024 (1 year)
Managed unified customer entitlements, contract validations, and CSPM matching. Coordinated major incident response plans, produced CSAM insight decks, and improved reporting efficiency using AI summaries and Power BI enhancements.
Microsoft 365 Support Engineer
Tek Experts Nigeria
Jan 2022 - Jan 2023 (1 year)
Delivered front-line support for Microsoft 365 apps and Windows environments, troubleshooting access, sync, update conflicts, and connectivity. Automated repetitive diagnostics using GPT/Copilot-generated PowerShell scripts.
Computer Operator & Networking
Golden Grand Royale Hotel
Jan 2021 - Jan 2022 (1 year)
Performed system maintenance, antivirus setup, documentation, and local network support. Diagnosed and resolved equipment malfunctions and software/hardware configuration issues.
ICT Teacher (NYSC)
Community Secondary School
Jan 2020 - Jan 2021 (1 year)
Taught ICT fundamentals, digital literacy, Microsoft Office, and cybersecurity basics. Collaborated on teaching strategies and monitored student progress to support learning outcomes.
Education
Degrees, certifications, and relevant coursework
Kogi State Polytechnic
Higher National Diploma (HND), Computer Science
2018 -
Completed a Higher National Diploma (HND) in Computer Science at Kogi State Polytechnic.
Federal Polytechnic Idah
National Diploma (ND), Computer Science
2015 -
Completed a National Diploma (ND) in Computer Science at Federal Polytechnic Idah.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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