Gbenga Fashami
@gbengafashami
I resolve enterprise cloud identity, Dynamics 365, and Microsoft 365 support issues across global customers.
NigeriaWhat I'm looking for
I've supported enterprise customers across EMEA and NOAM at Tek Experts, resolving complex Azure identity and access issues across Entra ID, Conditional Access, MFA, SSPR, PIM, Key Vault, and Azure AD Sync. I resolved 50+ IAM issues monthly and helped reduce identity-related incident recurrence by 15%.
In Dynamics 365 and Power Platform support, I've investigated Dataverse storage, authentication, PPAC security roles, CDX/UDE access, and Fabric Link synchronization while collaborating with Microsoft engineering teams through incident management requests. My background also includes Microsoft 365 end-user support, customer success account management, data analytics with SQL and Power BI, and more than four years of customer satisfaction and retention experience.
Experience
Work history, roles, and key accomplishments
Delivered advanced troubleshooting and resolution for Dynamics 365 and Power Platform environments, supporting enterprise customers across multiple regions. Investigated and resolved Dataverse capacity and storage issues, diagnosed authentication disruptions, and collaborated with Microsoft engineering teams to enhance customer success outcomes.
Education
Degrees, certifications, and relevant coursework
Gbenga hasn't added their education
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