Emmanuel Ibeneme
@emmanuelibeneme
Technical Support Team Lead specializing in Microsoft 365, Google Workspace, Azure AD, and security.
NigeriaWhat I'm looking for
I’m a high-level, result-driven Technical Support professional with experience across user support, cloud support, and helpdesk environments in both small- and large-scale industry. I bring exceptional operations experience through teamwork, collaboration, and coaching to help teams resolve issues with speed and accuracy.
In my current role as Technical Team Lead Support (Consulting/Contract), I lead and mentor a team of 3 IT Support Engineers, assign and prioritize support tickets, and conduct weekly knowledge-sharing to strengthen advanced troubleshooting. I oversee Google Workspace and Microsoft 365 administration with secure Azure AD integration, manage identities, RBAC, and conditional access, and drive automation using PowerShell to streamline repetitive work.
I’m also deeply focused on security and compliance—enforcing security policies, implementing MFA and identity protection, monitoring compliance across frameworks, and supporting security awareness training. Previously, I served as an M365 Technical Lead/Trainer and an L2 M365 Technical Support Engineer where I supported end-user requests, validated secure configuration, tracked enterprise compliance, advised on data/system security strategies, and helped assess disaster recovery programs.
Experience
Work history, roles, and key accomplishments
Technical Team Lead Support
Bluebulb Financials Limited
Aug 2024 - Present (1 year 11 months)
Led and mentored a team of 3 IT support engineers, handling Google Workspace, Microsoft 365, Azure AD, and general IT support with weekly knowledge-sharing and ticket prioritization. Provided escalation-level administration and troubleshooting, driving automation with PowerShell and enforcing MFA/conditional access and related security/compliance policies.
M365 Technical Lead/Trainer
Tek Experts
Apr 2024 - Aug 2024 (4 months)
Provided M365 technical leadership and training, applying technical documentation for remediation and overseeing the quality of the team’s deliverables. Reviewed team performance, mentored junior support engineers, maintained the testing environment, and generated reports using PowerBI.
L2 M365 Technical Support Engineer
Tek Experts
Sep 2022 - Mar 2024 (1 year 6 months)
Provided L2 Microsoft 365 technical support and security/compliance assistance by responding to customer requests, validating secure configurations, and tracking compliance across security frameworks. Customized Microsoft 365 portals using Azure AD and PowerShell, supported troubleshooting with tools like Fiddler/SaRA/MXToolbox, and advised on security controls including Exchange Online Protection
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Computer Science
2015 - 2016
B.Sc. in Computer Science from Nnamdi Azikiwe University, Awka.
Microsoft
Microsoft 365 Certified Fundamental, Microsoft 365
Completed Microsoft 365 Certified Fundamental certification.
Microsoft
Microsoft Certified: Security, Compliance and Identity Fundamentals, Security, Compliance and Identity
Completed Microsoft Certified: Security, Compliance and Identity Fundamentals.
Oracle
Oracle Cloud Infrastructure Foundation (Certified Associate), Cloud Infrastructure
Completed Oracle Cloud Infrastructure Foundation (Certified Associate).
Cisco Networking Academy
Cybersecurity Essentials, Cybersecurity
Completed Cybersecurity Essentials through Cisco Networking Academy.
CyberArk Institution
Introduction to CyberArk Privileged Access Security, Privileged Access Security
Completed Introduction to CyberArk Privileged Access Security (CyberArk Institution).
Aviatrix
Aviatrix Certified Engineer Multi-Cloud Network Associate, Multi-Cloud Networking
Completed Aviatrix Certified Engineer Multi-Cloud Network Associate (Certificate of Completion).
Cyberation Academy
Cyber Defense Fundamental, Cyber Defense
Completed Cyber Defense Fundamental certification with Cyberation Academy.
ICSI (International CyberSecurity Institute)
Certified Network Security Specialist, Network Security
Completed Certified Network Security Specialist certification with ICSI.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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