Ofor Smith
@oforsmith
I resolve enterprise cloud incidents and automate identity operations to keep critical services reliable.
NigeriaWhat I'm looking for
I've resolved 3,000+ enterprise customer incidents across Exchange Online, Microsoft Entra ID, SharePoint, Teams, and OneDrive for Upwork Global, consistently meeting SLA and customer satisfaction targets.
I act as an escalation point for complex issues, triaging high-priority incidents and coordinating with specialist teams to restore service quickly. I also built PowerShell and Python identity-provisioning automation that reduced manual onboarding time by about 40%.
Previously at Tek Experts Nigeria, I supported global cloud and collaboration-platform clients, strengthened knowledge-base documentation, and streamlined administrative workflows through scripting. At IPT Powertech, I monitored and troubleshot managed network and security services supporting critical telecom infrastructure.
I'm building on six-plus years in support and operations with hands-on Azure, AWS, Kubernetes, Terraform, CI/CD, and observability projects. My KCNA certification reflects my continued investment in reliable cloud and infrastructure operations.
Experience
Work history, roles, and key accomplishments
Resolved 3,000+ enterprise customer incidents across Exchange Online, Microsoft Entra ID, SharePoint, Teams, and OneDrive, consistently meeting SLA targets. Acted as escalation point for complex issues and built PowerShell/Python automation to cut manual onboarding time by ~40%.
Technical Support Engineer
Tek Experts Nigeria Ltd.
Oct 2020 - May 2023 (2 years 7 months)
Delivered enterprise-level technical support for cloud and collaboration platforms across global client accounts, maintaining service reliability and uptime. Partnered with cross-functional teams to diagnose and resolve advanced incidents, and designed automation scripts to streamline workflows.
Technical Support Engineer
IPT Powertech
Sep 2016 - Oct 2020 (4 years 1 month)
Monitored, maintained, and troubleshot managed network and security services supporting critical telecom infrastructure against uptime targets. Supported field operations team with network maintenance, performance optimisation, and incident response.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Computer Science
Pursued studies in Computer Science, focusing on foundational principles and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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