Eme Atte

I've supported hotel customers at Staylink Nigeria from their first accommodation inquiry through confirmed reservations, using phone calls, WhatsApp, and email.

I assess budgets, locations, travel dates, guest counts, and accommodation requirements to recommend suitable hotels and services. I coordinate directly with hotels to confirm availability, rates, and reservation details.

I handle booking questions, complaints, cancellations, payment communication, and follow-ups, working toward clear resolutions and smooth customer experiences. I maintain accurate customer and booking information using Google Sheets, Gmail, WhatsApp Business, and hotel reservation systems.

I'm HubSpot Service Hub Certified and have built working knowledge of Salesforce and Zendesk, including ticket workflows, customer records, documentation, escalation, and professional email support. I'm seeking a full-time remote customer service role and can work US Eastern Time.