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Yetunde Onigbode

@yetundeonigbode

Customer service agent with hospitality experience at VFS Hotel & Suites, handling guest requests and resolving complaints.

Nigeria

Message

At VFS Hotel & Suites, I handled guest check-ins, inquiries, booking requests, and service issues. I also prepared daily operational reports, improving internal communication efficiency by 15%.

As a Remote Customer Support Representative, I responded to customer inquiries through email and online platforms, met response timelines, and followed up to resolve issues. My experience spans hospitality and remote customer service.

Experience

Work history, roles, and key accomplishments

Receptionist

VFS Hotel & Suites

Feb 2025 - Dec 2025 (10 months)

Managed 30-50 daily guest interactions, including check-ins, inquiries, and service requests. Resolved customer complaints promptly and prepared daily operational reports, improving internal communication efficiency by 15%.

Customer Service Booking Assistance Complaint Resolution Communication Skills Report Preparation

Remote Customer Support Representative

Contract

Sep 2024 - Dec 2024 (3 months)

Responded to 25+ daily customer inquiries via email and online platforms. Achieved 95%+ response timelines and improved customer retention by 15% through effective follow-ups and issue resolution.

Customer Support Email Communication Issue Resolution Follow up Remote Work