Open to opportunities

Emanuel López

@emanuellpez

Message

I resolve high-volume customer incidents for European markets using Italian, CRM, and negotiation.

Mexico

Message

What I'm looking for

I'm looking to bring my data analysis skills, Italian fluency, adaptability, and experience resolving customer requests to a customer service or support team.

I've managed more than 300 monthly CRM incidents for European clients at Essentiel Outsourcing, maintaining accurate case tracking, service continuity, and quality standards.

I resolve complex customer requests through active listening, bilingual negotiation, and cross-cultural communication in Italian, Spanish, and English. I also design personalized Italian and English lessons that support students' oral and written communication goals.

My academic work in Italian literature, translation, political history, and historiography strengthens my documentary research and analytical approach.

Experience

Work history, roles, and key accomplishments

Current

Freelance Italian and English Teacher

Current

Independent

Aug 2022 - Present (4 years)

Designed customized lesson plans for students at different levels, adapting strategies to their academic goals. Increased student retention through continuous monitoring and personalized feedback.

Teaching Lesson Planning Italian English Feedback

Telephone Operator / Customer Service

Essentiel Outsourcing

Apr 2024 - Jan 2026 (1 year 9 months)

Managed incident resolution for international clients, ensuring compliance with quality standards. Registered and tracked over 300 monthly cases in CRM, promoting customer loyalty through active listening and negotiation.

CRM Customer Service Incident Management Active Listening Negotiation Conflict Resolution Microsoft Teams Outlook Ringover Microsoft Office

Sales Promoter

Lions Internacional

Jul 2018 - Jul 2019 (1 year)

Consistently exceeded monthly sales goals through marketing strategies and direct customer interaction.

Sales Marketing

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma Metropolitana

Bachelor's Degree, History

2020 -

Studied History with a focus on political history and historiography, currently an intern (pasante).

Universidad Nacional Autónoma de México

Bachelor's Degree, Modern Italian Language and Literature

2019 - 2024

Pursued a Bachelor's Degree in Modern Italian Language and Literature with a thesis on the commented translation and philological analysis of the Chronicle of Dino Compagni.