Looking for a job

Marianna Franco

@mariannafranco

I support international vacation club members with bilingual service, personalized travel solutions, and lasting relationships.

Mexico

Message

What I'm looking for

I'm looking for a role where I can support international customers in English and Spanish, resolve concerns, explain services clearly, and build long-term relationships through personalized hospitality and member care.

I've supported international guests and vacation club members at Unlimited Vacation Club since 2016, communicating in English and Spanish to understand travel needs, explain benefits, and recommend personalized solutions.

In my current Member Services Sales Representative role, I resolve complex concerns, coordinate follow-up across internal teams, and maintain accurate member information. I've contributed more than USD 1.7M in annual revenue while protecting the guest experience and building long-term relationships.

Experience

Work history, roles, and key accomplishments

Current

Member Services Sales Representative

Current

Unlimited Vacation Club

Aug 2021 - Present (5 years 1 month)

Assist international vacation club members in English and Spanish, identify travel needs, explain membership benefits, and recommend personalized solutions. Resolve questions and concerns, coordinate follow-up with internal teams, and maintain accurate member information throughout the service process.

Customer Service Member Services Guest Experience Conflict Resolution CRM Bilingual Communication Excel Microsoft Word Google Docs Microsoft Teams

Vacation Club Sales Representative

Unlimited Vacation Club

Sep 2016 - Aug 2021 (4 years 11 months)

Supported international resort guests in English and Spanish and identified their travel preferences through consultative conversations. Presented resort accommodations, membership options, travel benefits, and vacation experiences with clear, personalized communication.

Customer Service Sales Bilingual Communication Consultative Selling Hospitality

English Instructor

Universidad de Guadalajara

Jan 2012 - Dec 2016 (4 years 11 months)

Taught English to upper secondary students and supported language programs, courses, examinations, and academic events. Helped coordinate language-department activities and communication with teachers, including international instructors.

Teaching English As A Second Language Curriculum Support Communication Skills