I've supported customers at Cash App, resolving app-related issues, unrecognized charges, lost or stolen cards, and identity-theft concerns for a virtual banking application.
At TaskUs, I combine customer service with sales by promoting services that help businesses grow virtually and make day-to-day tasks easier. Previously at Results CX, I worked across Home Depot, car insurance, and Centene departments, adapting to different customer needs and challenges.
Before customer support, I taught English to children in schools and through my own private English teaching business. I planned lessons around each child's needs and reinforced reading, writing, and grammar.
I bring active listening, empathy, conflict resolution, organization, communication, and problem-solving to every customer interaction.
