@elviskola
Help Desk Technician at SelectaDigitalAlbania supporting Wolters Kluwer accounting software and resolving software and database issues.
AlbaniaAt SelectaDigitalAlbania, I provide first- and second-line technical support for Wolters Kluwer accounting software. I diagnose software, database, and configuration issues, and assist accounting firms with installation and troubleshooting.
From 2016 to 2021, I worked as a Sales Executive across telecommunications, retail, finance, and technology. I managed the sales cycle from prospecting to closing, worked to meet sales targets, and supported customer satisfaction and repeat business.
Work history, roles, and key accomplishments
SelectaDigitalAlbania
Jan 2021 - Present (5 years 9 months)
Provided first- and second-line technical support for accounting software, diagnosing and resolving software, database, and configuration issues. Managed support tickets and collaborated with developers to resolve complex technical problems.
Multiple Companies
Jan 2016 - Jan 2021 (5 years)
Specialized in understanding clients' needs and building strategic relationships. Managed the complete sales cycle from prospecting to closing and consistently achieved sales targets.
Degrees, certifications, and relevant coursework
Bachelor, Electrical Engineering
2019 - 2021
Pursued a Bachelor in Electrical Engineering from 2019 to 2021.
Software and tools used professionally
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