I'm currently supporting IT operations at Sisal Hub Albania, building on more than a decade of technical support, software support, and workforce-management experience.
At Teleperformance, I worked as a Work Force Management Analyst and Software Support professional, using workforce planning, real-time monitoring, reporting, performance metrics, and IEX tools to support contact center operations and customer experience.
I've also delivered IT specialist and technical support at Xpert Systems, Sitel Group, and ALBtelecom Albania, troubleshooting hardware and software issues while helping customers and teams stay productive.
I bring a Master's degree in Electronic Engineering from Universiteti Politeknik i Tiranës, alongside skills in Python, C++, Java, networking, data analytics, and help desk support.
