Geralda Cera
@geraldacera
I administer CRM systems and translate business needs into practical IT improvements.
AlbaniaWhat I'm looking for
At Coca-Cola Bottling Albania, I administer and maintain the Creatio CRM platform, supporting users, configurations, troubleshooting, and system enhancements. I gather end-user requirements and work as the bridge between business users and developers to implement improvements.
I also manage Microsoft 365 environments and provide IT support across hardware, software, networking, and enterprise applications. My background includes SAP MM support and IT process work using ArcGIS, and I’m passionate about business analysis, process optimization, and digital transformation.
Experience
Work history, roles, and key accomplishments
IT Specialist // IT Application Specialist
Coca-Cola Bottling Albania
May 2023 - Present (3 years 5 months)
Administer and maintain the company's CRM platform Creatio, including user management, configuration, troubleshooting, and support. Gather and analyze business requirements from end users and communicate functional requirements to developers.
Junior SAP Logistics Consultant
Smartwork Sh.p.k
Feb 2022 - May 2023 (1 year 3 months)
Supported SAP Materials Management (MM) module operations and client requests. Assisted clients with material creation, updates, and hierarchy management, and investigated and resolved system-related issues.
Technician of IT Processes
Multiservis Center Sh.p.k
May 2021 - Nov 2021 (6 months)
Designed and created optical fiber for a certain part of the city and different zones using ArcGIS system.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Master of Science, Information and Communication Technologies
2020 - 2022
Master of Science in Information Security from the University of Tirana, focusing on information and communication technologies.
University of Tirana
Bachelor Diploma, Information and Communication Technologies
2017 - 2020
Bachelor Diploma in Business Informatics from the University of Tirana, focusing on information and communication technologies.
NYU Tandon School of Engineering
Introduction to Cyber Attacks, Cyber Security
Completed the Introduction to Cyber Attacks certification from NYU Tandon School of Engineering.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Salary expectations
Job categories
Skills
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