Andrea Ngjelo
@andreangjelo
IT/Help Desk technician skilled in system support, Active Directory, and hardware troubleshooting.
AlbaniaWhat I'm looking for
I am an IT/help desk technician with hands-on experience supporting end users, configuring systems, and maintaining servers across retail and corporate environments.
I have worked in help-desk roles in Italy and Albania where I resolved hardware issues, performed OS installs (Windows and Linux Mint), configured Microsoft 365, Active Directory accounts, VPN and Teams, and handled CRM and server backups.
My professional strengths include practical knowledge of hardware parts, VM usage, WatchGuard devices, basic PowerShell, and printer configuration for multiple models, complemented by strong work ethic, reliability and problem-solving skills.
I hold a bachelor in Applied Informatics and certifications in PC diagnostics and architecture (ICDN1), and I am motivated to contribute to teams that value technical competence and dependable user support.
Experience
Work history, roles, and key accomplishments
IT Help Desk Technician
SOSTARIFFE
Oct 2022 - Present (3 years)
Diagnosed hardware issues, configured user accounts in Active Directory and CRM, installed and configured Windows/Linux systems, enabled email/Teams/VPN, performed backups and provided onsite help-desk support across Lecce and Matera.
IT Support Technician
Sisal Albania
May 2021 - Oct 2022 (1 year 5 months)
Provided technical assistance for computer issues at Sisal sales points in Italy, resolving hardware and software problems to maintain retail operations.
B2B Help Desk Operator
Onlinenow
Oct 2017 - Apr 2021 (3 years 6 months)
Delivered telephone-based technical support for IT issues to B2B clients, troubleshooting software and connectivity problems and maintaining service levels.
Education
Degrees, certifications, and relevant coursework
MUMarin Barleti University
Bachelor, Applied Informatics
2013 - 2019
Completed a Bachelor degree in Applied Informatics with coursework and practical training in IT support and systems administration.
Sami Frashëri
High School Diploma, Secondary Education
2010 - 2013
Completed secondary education at Sami Frashëri in Përmet, Albania.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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