Open to opportunities

Elvis Eshiotse

@elviseshiotse

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Innovative customer support professional with a passion for teamwork.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer support professional with a strong background in engaging clients and resolving issues effectively. My experience spans over five years, during which I have honed my skills in customer interaction, problem-solving, and team leadership. I thrive in environments that prioritize customer satisfaction and teamwork, and I am committed to contributing positively to organizational goals.

Throughout my career, I have worked with notable companies such as ABC Network and Bet9ja Gaming Company, where I successfully assisted clients with their inquiries and complaints. My role as a Supervisor/Maintenance Engineer at Roxate Computers further developed my technical skills, allowing me to troubleshoot and maintain computer systems efficiently. I take pride in my ability to train and supervise team members, fostering a collaborative atmosphere that enhances productivity and service quality.

Experience

Work history, roles, and key accomplishments

Customer Support/Chat Moderator

ABC Network

Dec 2022 - Jan 2024 (1 year 1 month)

Engaged clients through meaningful conversations, providing support and assistance in a customer-focused environment. Responsible for moderating chat interactions and ensuring client satisfaction.

Customer Support Communication Problem Solving Client Engagement Teamwork Troubleshooting Conflict Resolution

Customer Support

Bet9ja Gaming Company

Sep 2019 - Dec 2022 (3 years 3 months)

Assisted clients with complaints and troubleshooting betting-related issues, providing necessary guidelines to enhance user experience.

Customer Support Troubleshooting Communication Problem Solving Conflict Resolution Teamwork

Supervisor/Maintenance Engineer

Roxate Computers

Feb 2017 - Jul 2019 (2 years 5 months)

Oversaw the troubleshooting, repair, and maintenance of computer systems, ensuring both hardware and software functionality. Led team training and ensured safety in the work environment.

Troubleshooting Networking

Education

Degrees, certifications, and relevant coursework

The Federal Polytechnic Bauchi

Higher National Diploma, Electrical/Electronics Engineering

2012 - 2016

Grade: Upper Credit

Studied Electrical/Electronics Engineering, focusing on both theoretical and practical aspects of electrical systems and electronics.

The Federal Polytechnic Bauchi

National Diploma, Electrical/Electronics Engineering

2010 - 2012

Grade: Lower Credit

Pursued a National Diploma in Electrical/Electronics Engineering, gaining foundational knowledge in electrical systems and mobile/computer specialization.