Elvio Franco de Souza Junior
@elviofranco
Multilingual IT support professional delivering empathetic customer solutions.
RomaniaWhat I'm looking for
I am a multilingual customer service professional with 8+ years of experience across aviation, hospitality, and online gaming, focused on IT support, troubleshooting, and remote assistance. I consistently resolve account, access, and connectivity issues using phone, email, chat, and ticketing systems such as Zendesk and Amadeus while maintaining empathy and clear communication.
I have delivered live, high-energy customer experiences for international audiences and worked in fast-paced environments—from call centers to live online gaming platforms—demonstrating adaptability, teamwork, and calm problem solving under pressure. I am motivated to grow within IT support roles and to continue improving customer satisfaction through technical competence and strong interpersonal skills.
Experience
Work history, roles, and key accomplishments
ARGame Show Host
Arise
Mar 2023 - Jun 2025 (2 years 3 months)
Hosted live interactive online shows for international audiences in Portuguese and English, maintaining professionalism and engagement while adapting to rapidly changing systems.
Croupier (Online Casino)
Bombay Studios YOLO
Aug 2022 - Jan 2023 (5 months)
Conducted live dealer sessions and ensured smooth gameplay while resolving player queries and technical issues in real time to maintain service quality.
QACall Center Agent
Qatar Airways
Aug 2020 - Mar 2021 (7 months)
Assisted customers with online booking systems and login troubleshooting, providing clear instructions to non-technical users across diverse cultural backgrounds.
QAFlight Attendant
Qatar Airways
Aug 2016 - Aug 2020 (4 years)
Ensured passenger safety and comfort while resolving in-flight issues calmly under pressure and collaborating with crew to manage complex situations.
HEManaged vehicle rentals, assisted customers with reservations and account issues, and resolved customer concerns to ensure smooth rental operations.
FSEnglish Tutor
Fisk Language School
Mar 2012 - Mar 2015 (3 years)
Taught English to students, developed lesson plans, and supported language acquisition through tailored instruction and assessments.
Education
Degrees, certifications, and relevant coursework
Coronel Sergio José do Amaral College
High School Degree, General Secondary Education
Completed High School (secondary education), graduating in 2011.
Brazilian Institute of Foreign Languages
English Tutoring Certification, English Language Instruction
Completed an English Tutoring Certification to teach English as a foreign language.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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