Kate Carver-Hook

Currently working as a Client Support Specialist, providing assistance and solutions to clients' inquiries and issues. Responsible for ensuring customer satisfaction and maintaining strong client relationships.

Served as a Client Support Officer, addressing client needs and providing effective solutions. Focused on enhancing customer experience and resolving issues promptly.

Worked as a Senior Administrative Secretary, managing office tasks, scheduling appointments, and supporting senior management with administrative duties.

Managed office operations, coordinated administrative tasks, and supervised staff to ensure efficient workflow and productivity.

Provided personal assistance to executives, managing schedules, correspondence, and various administrative tasks to support daily operations.

Served as a Confidential Secretary, handling sensitive information, managing communications, and providing administrative support to executives.

Managed front desk operations, greeted visitors, and handled incoming calls while providing administrative support to the office.

Provided customer care services, addressing inquiries and resolving issues for customers in a timely manner.

Engaged in telemarketing activities, promoting services and products to potential customers over the phone.

Responsible for data entry tasks, ensuring accuracy and efficiency in managing information.

Processed insurance claims, ensuring accurate documentation and communication with clients regarding their claims.

Followed a training on Sage 300 ERP – Inventory Control & Purchase Order.

Attended the Certificatist Programme from the Ethics Institute of South Africa.

Grade: Distinction

Awarded the Certificate ABE Level 3 in Human Resource Management with distinction in the Managing People module.

Completed and succeeded in the Higher School Certificate with grades in various subjects.

Completed and succeeded in the School Certificate with grades in various subjects.

Awarded the Certificate for the Alliance Française Competition.