At The Pearl Method, I established the operational structure for a new service-based business, defining its service offerings, workflows, processes, and supporting materials.
I organized content development workflows, creating structured processes to move projects from initial concepts through final deliverables. I also managed business priorities across service development, documentation, marketing materials, and operational planning.
At ABC Legal Services, I reviewed and processed 50+ legal case files daily, identifying issues and following established procedures. I managed case cancellations and client refund requests from initiation through resolution.
At Water Works Suppliers, I processed and organized 50+ invoices daily and supported bilingual English and Spanish communications. I also coordinated office supplies, deliveries, and inventory tracking across multiple vendors.
