Elohor Stella Ugheberio

I’m a customer-focused, detail-oriented Customer Associate with extensive experience in customer service, client relationship management, and financial services support. I’m known for handling inquiries across physical and digital channels, resolving complaints professionally, and keeping accurate records that teams can rely on.

In my recent role at MOSERB TIME INNOVATION (CudiWallet), I served as a primary point of contact for customers on social media, WhatsApp, and email. I evaluated loan applications, processed approvals, disbursed funds to small business customers, monitored repayments, and prepared weekly and monthly service performance reports.

Earlier, at DATA INFOSEC CONSULT LIMITED, I supported payroll processing and pension accounts while maintaining confidentiality and data accuracy. I also generated payroll summaries, pension reports, and monthly financial statements using Excel, and used customer data to recommend process improvements.

I’ve also supported patient service delivery and operational reporting at MORDICARE HOSPITAL, collaborating with administrative and clinical teams to improve efficiency and patient experience. My background is strengthened by strong communication, policy compliance, and a drive to turn service issues into measurable improvements.