Open to opportunities

elmostafa naji

@elmostafanaji

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Experienced customer service professional dedicated to guest satisfaction.

Portugal

Message

What I'm looking for

I am looking for a role that values guest satisfaction and offers growth opportunities.

I am a dedicated customer service professional with over six years of experience in guest services. My journey began as a Kitchen Assistant, where I learned the importance of teamwork and attention to detail in a fast-paced environment. I then transitioned to front desk operations at Statt Hotel, where I honed my skills in managing reservations and ensuring a seamless check-in and check-out experience for guests.

Most recently, I served as a Customer Service Representative at Autoport AB, where I excelled in addressing client needs and resolving issues efficiently. My commitment to providing exceptional service has always been my top priority, and I take pride in creating memorable experiences for guests. I am proficient in various software systems, including Inngenius PMS and Microsoft Office, which enhance my ability to manage guest interactions effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Autoport AB

Oct 2019 - Jan 2024 (4 years 3 months)

Provided outstanding customer service by efficiently addressing client needs. Handled high volumes of calls and emails while maintaining a friendly demeanor, assisting in resolving customer issues in a timely manner.

Customer Service Email Communication Time Management CRM Software Multitasking Communication Skills

Front Desk Receptionist

Statt Hotel

Sep 2015 - Sep 2018 (3 years)

Welcomed guests and ensured smooth check-in/check-out processes. Managed room reservations and responded to inquiries, providing accurate information about hotel services. Resolved guest complaints and collaborated with housekeeping to maintain high standards.

Guest Greeting Inngenius PMS Customer Service Team Collaboration

Kitchen Assistant

Zonen Restaurant

Jan 2011 - Dec 2013 (2 years 11 months)

Supported chefs in food preparation and maintained cleanliness of workstations. Assisted with inventory management and adhered to food safety standards while working collaboratively with the kitchen team.

Kitchen Cleanliness Inventory Management Team Collaboration Time Management Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Lisbon

Master's, English Literature and Linguistics

Master's in English Literature and Linguistics, focusing on advanced studies in English language and literature, enhancing analytical and critical thinking skills.