Jasmine Grinen
@jasminegrinen
Customer-focused Norwegian-speaking customer service agent with hospitality and digital marketing experience.
PortugalWhat I'm looking for
I am a customer-focused Norwegian-speaking customer service agent with extensive hospitality and front-desk experience, skilled at handling guest inquiries, processing orders, and resolving complex issues to improve satisfaction. I have worked in international environments including Copenhagen and Oslo, delivering fast, professional solutions while coordinating with reception and service teams.
I combine hands-on customer service with digital marketing and multimedia design skills—managing content, SEO, CRM (Salesforce), and basic design work—to support seamless guest experiences and operational efficiency. I am recognized for problem solving, multitasking under high volume, and maintaining high customer satisfaction ratings.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Foundever
Jan 2024 - Jan 2025 (1 year)
Processed orders and transactions and resolved complex customer issues, improving customer satisfaction through efficient, professional support in a high-volume environment.
Travel Assistant
Allyson Travel & Tours
Jan 2023 - Jan 2024 (1 year)
Arranged travel itineraries, booked flights and accommodations, and managed travel expenses to ensure seamless trip planning and client satisfaction.
Waitress
Scandic Hotel
Jan 2022 - Jan 2024 (2 years)
Coordinated with reception and service staff to deliver seamless guest experiences, handled high guest volumes, and maintained service quality in a fast-paced hotel environment.
Customer Service Agent
NextVas
Jan 2016 - Jan 2019 (3 years)
Handled inbound and outbound inquiries, delivered fast professional solutions, and maintained high customer satisfaction through effective problem solving and communication.
Education
Degrees, certifications, and relevant coursework
Erhvervsakademi København
International Baccalaureate, Multimedia Design
2024 - 2025
Studied Multimedia Design with coursework in content, SEO marketing, and logo design while managing travel and booking tasks.
Sandefjord VGS
International Baccalaureate, Digital Marketing
2016 - 2019
Completed secondary education with studies relevant to customer service and digital marketing.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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