ED
Open to opportunities

Evelyne Dhondt

@evelynedhondt

Experienced Customer Service Professional with strong communication skills.

Portugal
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced Customer Service Professional with a strong background in effective communication, problem-solving, and customer service. My journey in the hospitality and service industry has equipped me with the skills necessary to thrive in fast-paced environments. I am adept at addressing customer inquiries and resolving issues, ensuring a high level of satisfaction.

During my tenure at Randstad, I provided exceptional customer service in Dutch, where I developed a training program that significantly improved the team's ability to handle inquiries. My experience as a Cook and Waitress at Internacional Boutique Hotel further honed my interpersonal communication skills and my ability to innovate in culinary offerings, contributing to increased sales and customer satisfaction.

Experience

Work history, roles, and key accomplishments

RA

Customer Service Representative

Randstad

Oct 2022 - Sep 2024 (1 year 11 months)

As a Customer Service Representative at Randstad, I was responsible for providing excellent customer service in Dutch. I effectively communicated with customers, addressed their inquiries, and resolved issues to ensure customer satisfaction. Additionally, I utilized my problem-solving skills to handle challenging situations and maintain a high level of responsibility and reliability.

IH

Waitress

Internacional Boutique Hotel

Jun 2020 - Jun 2021 (1 year)

During my time as a Waitress at Internacional Boutique Hotel, I provided exceptional service to guests, ensuring a memorable dining experience. I effectively communicated with customers, took and delivered orders, and maintained a high level of interpersonal communication. Additionally, I utilized my problem-solving skills to address any customer concerns and contribute to the overall positive atm

SH

Cleaning Crew

Santa Casa de Misericordia da Horta

Jun 2017 - Jun 2019 (2 years)

As a member of the cleaning crew, I performed deep cleaning duties such as shampooing carpets, polishing furniture, and steam cleaning upholstery. I also assisted with special cleaning projects, such as deep cleaning and window washing. I developed an efficient cleaning schedule that allowed for thorough cleaning of all areas of the building in less time.

Education

Degrees, certifications, and relevant coursework

KS

Koninklijk Athenuem Schoten

High School Diploma, Metallurgy

Studied metallurgy at Koninklijk Athenuem Schoten from September 1994 to June 2000. Gained foundational knowledge in the field.

Tech stack

Software and tools used professionally

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