Catarina Cortez

I am a dedicated hospitality professional with a passion for creating exceptional guest experiences and driving operational excellence. My strong foundation in organizational skills, combined with a certified background in project management, allows me to bring a strategic and efficient approach to hospitality operations. I thrive in dynamic settings, where I can contribute to enhancing customer satisfaction and streamlining workflows.

Throughout my career, I have successfully led teams and optimized processes to ensure the consistent delivery of high-quality service. My experience includes roles such as Clubhouse Restaurant Manager and Customer Care Agent, where I honed my skills in guest service excellence, event coordination, and stakeholder management. I am committed to fostering a culture of excellence that aligns with the company’s goals, ensuring that every guest leaves with a memorable experience.