Open to opportunities

Tiana Ramey

@tianaramey

Message

Customer-focused professional with expertise in client success and support.

United States

Message

What I'm looking for

I am looking for a role that values dedication and innovation, where I can leverage my skills in client relations and support.

I am a customer-focused and adaptable professional with a B.A. in Communications and extensive experience in customer success, technical support, education, and administrative services. My career has been defined by my ability to deliver high-quality service in fast-paced environments, leveraging strong communication, problem-solving, and organizational skills.

Currently, I serve as a Customer Success Advocate at Orion Advisor Solutions, where I efficiently resolve client issues and ensure long-term success through proactive outreach and collaboration with technical teams. My role involves utilizing Salesforce for data management and generating performance reports, which has significantly improved client satisfaction and retention rates. I am passionate about mentoring others, having previously led online tutoring sessions for middle school students, where I developed engaging instructional materials and trained new tutors.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Advocate

Current

Orion Advisor Solutions

Jan 2022 - Present (3 years 4 months)

Resolved client issues efficiently via support tickets, inbound calls, and proactive outreach, ensuring long-term success and continued platform engagement post-implementation. Collaborated with technical and product teams to communicate client feedback, contributing to platform enhancements, and utilized Salesforce for client data management. Delivered one-on-one and group training sessions to de

Technical Troubleshooting Salesforce CRM Data Management Microsoft Excel Training Clients Customer Satisfaction Problem Solving

Current

Lead Online Tutor for 7th and 8th grade

Current

Minificient Professional Services

Jan 2018 - Present (7 years 4 months)

Served as lead online tutor for 7th and 8th grade students, delivering engaging and effective instructional support in language arts and math. Mentored and trained new tutors, guiding them in curriculum development, instructional delivery methods, and student performance assessment. Developed and implemented digital learning materials and assessments using the Blackboard LMS, managing course conte

Instructional Design Curriculum Development Assessments Mentoring Mathematics

OPS Analyst

Global Guardian Asset Security

Jan 2019 - Dec 2021 (2 years 11 months)

Resolved client issues efficiently via support tickets, inbound calls, and proactive outreach, anticipating client needs and ensuring long-term success. Collaborated with technical and product teams to communicate client feedback and contribute to platform enhancements, utilizing Salesforce for client data and communications. Generated data-driven performance and client activity reports using adva

Client Services Technical Troubleshooting Salesforce CRM Data Analysis Microsoft Excel Customer Satisfaction Crisis Response Problem Solving

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Greensboro

Bachelor of Arts, Communications

Completed a Bachelor of Arts degree with a focus on Communications. Gained expertise in various aspects of communication, including media studies, public relations, and interpersonal communication.