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ELLIS ABRAHAM

@ellisabraham

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I support remote users, systems, networks, and security operations across distributed IT environments.

United States

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What I'm looking for

I'm looking for a remote IT support, systems support, or cybersecurity operations role where I can troubleshoot user and infrastructure issues, strengthen security, document incidents, and support distributed environments.

I've supported remote users, hosted services, and distributed systems across Securemepro, Rapidwebsitehosting.com, Gudride Technology, Jachim Global Export LLC, and Jimpeb Limited.

I resolve hardware, software, Windows, networking, connectivity, application, and account issues while documenting incidents and escalating complex problems. My systems work includes server administration, permissions, firewall and network monitoring, SaaS and web-hosting support, and secure configuration.

I've performed vulnerability assessments, security testing, risk analyses, security audits, and remediation support. I also bring remote AI-data experience using Python, JSON, command-line tools, annotation, research, and quality review.

Experience

Work history, roles, and key accomplishments

Nurse Practitioner / IT Specialist

Unknown

Jan 2022 - Aug 2025 (3 years 7 months)

Provided technology-enabled support in a remote/online learning environment, troubleshooting user and workflow issues while helping learners access digital resources and AI-assisted tools. Created and maintained structured digital learning materials, quizzes, case simulations, and technical content.

Troubleshooting Documentation AI Tools Quality Control Confidentiality Privacy Digital Resources

Freelance Linguistic Data Contributor

Unknown

Jan 2021 - Nov 2022 (1 year 10 months)

Worked independently in a fully remote environment, meeting project specifications and quality standards across large volumes of English and German AI-training data. Used structured annotation, data markup, research, and quality review to classify text by meaning, sentiment, and intent.

Python JSON Command Line Tools Data Annotation Quality Review Research Documentation

Systems Support

Securemepro

Jun 2020 - Jun 2021 (1 year)

Supported distributed systems and users remotely while identifying network vulnerabilities and monitoring usage for compliance with security policies. Performed security testing and vulnerability-focused assessments, documented findings, and supported implementation of plans to strengthen computing environments.

Network Security Vulnerability Assessment Access Control Security Threat Awareness System Hardening Incident Troubleshooting Documentation

Systems Support Specialist

Rapidwebsitehosting.com

Jun 2018 - Jan 2020 (1 year 7 months)

Resolved user tickets involving computer hardware, software, operating systems, networking, and hosted services, using structured troubleshooting and customer-service practices. Supported SaaS and web-hosting environments and assisted users remotely with connectivity, application, and account-related issues.

Troubleshooting Customer Service Networking Operating System System Administration Security Audits Risk Analysis Documentation

Systems Security Administrator

Gudride Technology

Aug 2016 - Jun 2018 (1 year 10 months)

Managed firewall, network, and server monitoring across on-site and remote environments and investigated security incidents for management reporting. Designed and implemented server standards for core business services and recommended network-security standards.

Firewall Management Network Monitoring Server Monitoring Security Incident Investigation Vulnerability Scanning System Hardening System Administration

System Support Administrator

Jachim Global Export LLC

Jul 2012 - Aug 2015 (3 years 1 month)

Provided Windows system support and remote user assistance for day-to-day technical issues. Configured and supported firewalls, antivirus, and IDS/IPS tools and helped identify phishing and spam threats.

Windows Support Firewalls Antivirus IDS IPS Endpoint Security IT Security Troubleshooting

Desktop Support

Jimpeb Limited

Mar 2003 - Jun 2012 (9 years 3 months)

Installed, updated, supported, and administered servers and software applications. Provided technical assistance for hardware, software, and Windows-platform issues, including user troubleshooting and routine system maintenance.

Server Administration Software Installation hardware troubleshooting Windows System Maintenance end user support