At MIM Software / GE Healthcare, I serve as a primary technical resource for a distributed team and global partners. I resolve configuration and networking issues and improved support response times by 20%.
I triage a high-volume ticket queue and resolve Tier 2 escalations. I also work with internal stakeholders on system improvements, including hybrid-cloud migrations and identity management updates.
At Core BTS, I supported end users across Windows, Mac, and networked environments. I also tested systems for vulnerabilities and prepared reports on security incidents and remediation steps.
Through my ongoing computer repair and IT support work, I troubleshoot Windows, Mac, and Linux systems for freelance clients, family, and friends. I’m also a natural tinkerer who pursues hands-on learning through bug bounty hunting and platforms such as TryHackMe and Hack the Box.
