Open to opportunities

Elliott Perren

@elliottperren

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Technical Account Manager skilled in cloud optimization and customer success.

United Kingdom

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a Technical Account Manager with extensive experience in cloud optimization and migration assessments, satellite communications, and medical device support. My career spans both start-up and large enterprise environments, where I have honed my skills in customer success, technical enablement, and account management. I am proficient in supporting SaaS platforms and web-based tools, with a foundational understanding of HTML and CSS.

Currently, I work at Cloudamize, where I ensure customer success throughout the AWS Optimization and Licensing Assessment experience. As the dedicated subject matter expert, I provide guidance and support at every stage of the Cloudamize journey, collaborating with cross-functional teams to deliver a seamless customer experience. My previous roles at RDT, a Philips Company, have equipped me with the technical expertise necessary to support complex products and services, ensuring alignment with quality standards and market service strategies.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Cloudamize

Nov 2021 - Present (3 years 7 months)

Ensured customer success throughout the Cloudamize assessment and broader AWS Optimization and Licensing Assessment (OLA) experience. Served as the customer's dedicated subject matter expert (SME) and primary point of contact, providing guidance and support at every stage of their Cloudamize journey.

Cloud Optimization AWS SaaS Account Management Customer Success Technical Enablement

Product Support Engineer

RDT a Philips Company

Dec 2019 - Oct 2021 (1 year 10 months)

Provided technical expertise, support, and comprehensive documentation for all Philips Service personnel engaging with the Business Unit. Contributed to the development and implementation of field corrections, service bulletins, and product updates.

Technical Support Documentation Product Demonstrations Training Medical Devices

Customer Support Specialist

RDT a Philips Company

Jan 2016 - Dec 2019 (3 years 11 months)

Delivered technical support to Maritime and Aviation clients across a range of communication systems. Provided remote assistance via email and telephone, as well as offering in-house technical support for complex and escalated issues.

Customer Support Technical Support Communication

Field Support Engineer

Specialist Computer Centres (SCC)

Mar 2014 - Dec 2015 (1 year 9 months)

Provided field support for various computer systems and networks. Resolved technical issues on-site for clients.

Technical Troubleshooting Systems Networking

Service Desk Analyst

Capita ITS

Apr 2013 - Dec 2013 (8 months)

Served as a Service Desk Analyst, providing initial technical support and issue resolution. Managed and escalated support tickets as needed.

Service Desk Technical Support Ticketing Systems Customer Service

Production Assistant

Taran Microsystems

Apr 2012 - Apr 2013 (1 year)

Assisted in the production and assembly of computer systems and components. Ensured quality control and adherence to production standards.

Production Assembly Quality Control Manufacturing Support

Education

Degrees, certifications, and relevant coursework

Zenos

Extended Diploma, ICT Systems and Principles

Grade: Distinction

Activities and societies: Passed CompTIA A+ (220-701 and 220-702); Passed MTA: Networking Fundamentals (98-366); Passed MTA: Windows Operating Systems (98-349); Passed MCTS – Microsoft Certified Technology Specialist in Windows 7

Completed a Distinction Level 3 Extended Diploma in ICT Systems and Principles, alongside a Distinction Level 3 Diploma in Professional Competence for IT. Achieved Level 2 Key Skills in Application of Number, Communication, and ICT, and a Level 2 Award in Work Skills for Effective Learning. Obtained certifications including CompTIA A+, MTA: Networking Fundamentals, MTA: Windows Operating Systems,

Basingstoke College of Technology

Level One Creative Technology, Creative Technology

Successfully completed Level One Creative Technology, including BTEC ITQ Practitioners, BTEC Level 1 Art and Design, and BTEC Level 1 Creative Media. Focused on foundational skills in information technology and creative arts.

The Vyne Community School Basingstoke

GCSEs, General Studies

Grade: Science: C, ICT: Pass, Physical Education: B

Completed GCSEs in English, Mathematics, Physical Education, Science, and Additional Science. Achieved a Grade C in Science, a pass in ICT, and a Grade B in Physical Education.