At EBSCO Information Services, I delivered advanced technical support to enterprise SaaS customers across EMEA. I investigated authentication, access management, configuration, and integration issues, and partnered with Engineering and Product teams on high-priority escalations.
I guided customers through troubleshooting and product best practices while managing support cases within SLAs. I also authored knowledge base articles to improve customer self-service.
At Hanwha Techwin Europe, I supported distributors, installers, and enterprise customers across EMEA with CCTV, NVR, and DVR systems. I helped with installation, configuration, firmware upgrades, and troubleshooting, escalating complex issues to engineering.
As a Volunteer Host with the Homes for Ukraine Scheme, I coordinate refugee families’ onboarding and integration into the UK. I act as a point of contact among families, local authorities, healthcare providers, and schools.
