Looking for a job

Ellie Ugarte

@ellieugarte

Message

I improve operational workflows and resolve customer and healthcare support issues.

United States

Message

What I'm looking for

I'm looking for a flexible role where I can challenge myself, continue growing, improve workflows, solve operational problems, and support customers or teams through dependable, detail-oriented work.

At Availity, I identified operational bottlenecks, managed end-to-end support workflows against SLAs, and partnered with cross-functional teams to implement automated fixes for recurring issues.

Previously, I supported customers across inbound calls, email, and live chat, maintaining a 98% customer satisfaction score while resolving complex complaints and technical issues. I also guided new users through platform onboarding and product features to encourage adoption and retention.

My background includes program coordination, data entry, scheduling, healthcare sanitation, direct support, retail, and customer-facing operations. I'm dependable, detail-oriented, adaptable, and motivated to keep growing through challenging work.

Experience

Work history, roles, and key accomplishments

Operations Support Analyst

Availity

Sep 2024 - May 2026 (1 year 8 months)

Identified and analyzed operational bottlenecks, proposing workflow modifications. Managed day-to-day operational execution and support workflows, ensuring end-to-end tasks met established SLAs.