Open to opportunities

Alexa Frena

@alexafrena

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Talented Operations Analyst Professional

United States

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What I'm looking for

Seeking a challenging role that leverages my analytical and technical skills to drive business growth and improve operational efficiency.

As a seasoned Operations Analyst with 7 years of experience, I excel in client relationship management, data analysis, and technical collaboration. With a keen eye for detail and strong organizational skills, I drive issue resolution and provide actionable insights to support informed decision-making.

Throughout my career, I have honed my skills in Salesforce, Microsoft Excel, and PowerPoint, leveraging these tools to enhance data accuracy and streamline project workflows. My expertise in process improvement has consistently boosted client satisfaction and operational efficiency.

I thrive in fast-paced environments, where I can apply my critical thinking and business intelligence skills to drive results. With a strong background in customer service and client assessment, I am well-equipped to foster strong relationships and provide exceptional support to clients and stakeholders alike.

Experience

Work history, roles, and key accomplishments

Current

Analyst

Current

Truveris

Feb 2023 - Present (2 years 3 months)

Analyzed financial impacts of pharmacy benefits, ensuring precise RFP tool configuration. Presented findings to clients and consultants, fostering strong relationships.

Salesforce Microsoft Excel PowerPoint Data Analysis Client Relationship Management Process Improvement

Customer Operations Analyst

Jaggaer

Feb 2022 - Dec 2022 (10 months)

Designed and maintained Salesforce reports and dashboards, boosting contract renewal accuracy. Analyzed Salesforce data to provide actionable insights for account management and strategic decisions.

Salesforce Data Analysis Reporting KPI Tracking

Associate Operations Analyst

STR

Apr 2019 - Feb 2022 (2 years 10 months)

Analyzed and delivered specialized client requests using SAP and Salesforce, enhancing client satisfaction. Managed client relationships and recommended products, improving investor engagement.

SAP Salesforce Client Relationship Management

Client Support Specialist

STR

Nov 2017 - Apr 2019 (1 year 5 months)

Researched and addressed client inquiries, boosting satisfaction and retention. Educated clients on STR reports, enhancing data comprehension and usage.

Customer Service Data Reporting