Ellie Dennis

Handled 60 inbound calls daily for North Somerset Council, resolving complex queries at first contact by navigating Whitespace and AD account while liaising between departments. Processed payments and sensitive data accurately using Webpay, Jirni, and Adigisys, and drafted formal correspondence on behalf of residents.

Delivered multi-channel crisis support, de-escalating 100% of high-risk situations using real-time risk assessment and evidence-based techniques. Maintained 100% compliance in SOAP/DAP documentation while managing active caseloads from intake to resolution.

Priced and sorted donated items using a tablet-based system, ensuring correct categorization and accurate labeling before processing. Registered customers and donations in the internal system, supported shop-floor stock organization, and handled customer inquiries professionally.

Prepared and arranged 50 tables daily and supported dining service by delivering food to 20 tables per shift with timely, positive guest experience. Processed till transactions accurately and maintained hygiene standards by polishing 100 items of cutlery/glassware and 80 plates per shift.

Assisted 200+ weekly patrons by responding to an average of 15 customer inquiries daily with personalized solutions. Streamlined merchandising of books and donated goods, reducing the time spent locating popular items by 30% during busy service hours.

Completed Suicide Intervention Training.

Grade: English Language C; English Literature C; Maths C; Science D; IT C; Art C; Geography C; World Issues C; Music E

Completed secondary education at St James with GCSEs across English Language, English Literature, Maths, Science, IT, Art, Geography, World Issues, and Music.

Completed Mathematics Functional Skills training at Level 3 (QCF level 2).

Completed a Business Administration course (January to March 2026).