Open to opportunities

Yanique Raymore

@yaniqueraymore

Message

I’m a customer service leader focused on resolution, accuracy, and measurable experience outcomes.

Jamaica

Message

What I'm looking for

I’m looking for a high-volume customer experience team where I can drive CSAT/NPS, use Zendesk and AI-enabled CRM workflows, and grow through QA coaching and measurable performance targets.

I’m a results-oriented Customer Experience Specialist with 8+ years of experience supporting customers across phone, chat, and email. In fast-paced, high-volume environments, I’ve consistently maintained high CSAT and NPS by combining strong communication with disciplined workflow execution.

I’m an expert in Zendesk and AI-integrated CRM workflows, using AI-driven tools to streamline responses while ensuring 100% accuracy in data entry and documentation. I manage high-volume queues and stay aligned to AHT and productivity targets, so service doesn’t slow down even when demand spikes.

I also strengthen teams through Quality Assurance and mentorship—conducting call audits and delivering actionable feedback that reduces ramp-up time and improves compliance. When situations escalate, I rely on proactive communication and de-escalation to turn frustrated callers into brand advocates, protecting FCR and creating repeatable, customer-first outcomes.

Experience

Work history, roles, and key accomplishments

Brand Advocate

Hinduja Global Solutions

Apr 2026 - May 2026 (1 month)

Delivered customer-focused support by de-escalating frustrated interactions and turning callers into brand advocates through empathetic, proactive communication. Used AI-enabled tools and CRM workflows to ensure accurate data entry and documentation.

De escalation Customer Support Workflows Zendesk

Customer Service Representative

Conduent Jamaica

Dec 2016 - Feb 2023 (6 years 2 months)

Managed omni-channel customer queues and resolved escalations to improve first contact resolution through clear, proactive communication. Conducted call audits and provided actionable feedback to new hires to reduce ramp-up time and strengthen compliance.

Customer Support Operations Omni Channel Support Quality Assurance (QA)Mentorship & Coaching Zendesk First Contact Resolutions CRM Documentation Accuracy

Customer Service & Sales

Fesco Stony Hill

Mar 2016 - Jul 2016 (4 months)

Provided high-volume customer support across phone, chat, and email, meeting AHT and productivity targets. Resolved issues using proactive communication and de-escalation while maintaining accurate CRM documentation.

Omni Channel Support Customer Support Zendesk De escalation

Education

Degrees, certifications, and relevant coursework

School Of Excellence

2017 - 2018

Attained grades in Chemistry (3) and Mathematics (3) during the 2017–2018 period.

St Mary's College

2006 - 2010

Completed Caribbean examination coursework/attainment and received grades in English Language (2), Spanish (3), History (2), Human Biology (1), Electronic Document Preparation and Management (2), and Integrated Science (2).