Ella Unique

At The Credit Pros, I handle customer inquiries by phone, email, and chat, and manage order and case records using Salesforce, Zoho CRM, and Hodu. I investigate issues, follow up on open requests, and address billing and payment-plan questions.

At The Credit Pros, I achieved 83% client retention within 30 days and ranked #1 in collections performance, accounting for 70% of the team's monthly collected revenue. I also recorded the team's highest client-facing time for six consecutive months.

At Goals Plastic Surgery, I managed the pre-sale journey for a high-ticket medical service, educating more than 300 prospective patients about procedures and care requirements. I reorganized outreach to increase consultation bookings by 25% and coordinated with clinical and administrative teams to reduce wait times by 15%.

I also improved positive client feedback ratings by 30% within four months at Goals Plastic Surgery and coordinated with insurance providers and billing departments. I'm interested in delivering a white-glove experience for high-value purchases and can work remotely on U.S. business hours.