Juliet Obimma
@julietobimma
Customer service representative at Teladoc Health who handled 80–100+ member requests daily.
NigeriaWhat I'm looking for
At Teladoc Health (USA), I handled high volumes of inquiries about service access, member eligibility, coverage, and account information. I processed 80–100+ member requests daily and updated customer information across internal systems.
I documented interactions and follow-ups in CRM systems, investigated concerns, and escalated unresolved issues to appropriate teams. I also communicated service information and next steps to customers.
At Sally Beauty Company (USA), I responded to product inquiries, followed up with prospective customers, and supported purchasing decisions. I maintained customer records and supported retention and sales through consultative service, upselling, and cross-selling.
Experience
Work history, roles, and key accomplishments
Managed high volumes of customer inquiries regarding service access, eligibility, and account information. Processed 80-100+ member requests daily, documented interactions in CRM, and escalated unresolved issues.
Handled inbound and outbound customer communications, responded to product inquiries, and supported purchasing decisions. Maintained accurate records, identified customer needs, and built positive relationships through consultative service.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Nutrition and Dietetics
Pursued a Bachelor of Science in Nutrition and Dietetics at the University of Nigeria, Nsukka.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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