At Global Fidelis, I supported North American members across TechStyle Fashion Group brands, including Fabletics, Savage X Fenty, and Yitty. I handled membership inquiries, cancellations, order and shipping questions, and billing updates, often resolving concerns and retaining members.
At Prime Optical, I supported patients and members with health-related and account inquiries. I verified accounts, maintained patient records, and scheduled appointments across optical and medical departments.
At HomeVestors of America, I conducted outbound calls to prospective home sellers, qualified leads, and recorded call outcomes and follow-ups in the CRM. My work contributed to a 7% increase in qualified appointments handed off to the acquisitions team.
I bring experience in inbound and outbound customer support, patient account verification, appointment scheduling, and customer retention. My training through GMS (Global Management Service) included Zendesk, Medallia, and Genesys Cloud.
