Auwal Muhammad Adam
@auwalmuhammadadam
IT Support Engineer troubleshooting hardware, networks, and Windows systems while meeting SLA targets.
NigeriaWhat I'm looking for
I’ve spent 6+ years delivering enterprise IT support, handling hardware, software, and network issues while keeping service requests on track with SLA compliance.
At TotalEnergies EP Nigeria (via Enabled Business Solution/Candix Engineering Limited), I manage incidents and service requests in line with ServiceNow procedures, deploy and support workstations and peripherals, and keep end-user devices and business applications running smoothly.
I also manage IT asset inventory and maintain technical procedures and knowledge-based documentation so issues get resolved consistently and efficiently.
Before that, I worked as a System & Database Administrator at Unified Payment Services Limited, troubleshooting SQL/Oracle backups and database issues, supporting company email and Active Directory user account workflows, and monitoring Windows servers and data center systems.
Experience
Work history, roles, and key accomplishments
User Support Engineer
TotalEnergies EP Nigeria (Enabled Business Solution/Candix E
Oct 2021 - Present (4 years 10 months)
Provide technical support and troubleshooting for hardware, software, and network connectivity issues, ensuring minimal downtime and seamless business operations.
System & Database Administrator
Unified Payment Services Limited
Jan 2021 - Oct 2021 (9 months)
Worked with the team lead for testing and modifying databases to ensure reliable operation, along with archiving data and managing SQL and Oracle database backups.
IT Support Technician
FCCNAPL Developers
Dec 2019 - Nov 2020 (11 months)
Provided technical support for systems and network connectivity issues. Installed and configured hardware and software for operational use.
Education
Degrees, certifications, and relevant coursework
Kano University of Science and Technology, Wudil
Bachelor of Science, Computer Science
2015 - 2019
Grade: Second Class Upper
Bachelor of Science in Computer Science with Second Class Upper honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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