Kate Maela User
@katemaelauser
Detail-oriented customer service representative with strong organizational skills.
What I'm looking for
I am a dedicated professional with a diploma in Office Management Technology, specializing in Medical. My experience spans various roles, including internships in inventory management, system administration, and medical records, which have equipped me with a solid foundation in organizational and administrative skills.
Currently, I work as a Customer Service Representative at Straive, Inc., where I manage customer accounts and ensure compliance with company policies. My attention to detail and proficiency in Microsoft Office and Google Workspace enable me to maintain accurate documentation and provide exceptional support to clients.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Straive, Inc
May 2018 - Present (7 years 1 month)
Managed customer accounts, processed orders, handled inquiries across multiple channels, and maintained accurate documentation. Ensured compliance with company policies while providing excellent customer support.
Intern – Medical Records
Ospital ng Parañaque
Jan 2018 - May 2018 (4 months)
Managed patient records, processed medical documents, and coordinated with healthcare staff to ensure accuracy, confidentiality, and compliance with regulations. This role was critical for maintaining organized and secure patient information.
Intern – System Administrator
The Premier Medical Center
May 2017 - Jun 2017 (1 month)
Assisted in maintaining IT systems and ensuring network security and efficiency. This involved supporting daily operations and troubleshooting technical issues.
Intern – Inventory
Sky Go Café & Resto Inc.
Apr 2016 - May 2016 (1 month)
Assisted in tracking, organizing, and maintaining inventory records to ensure accuracy and efficient stock management. This role focused on meticulous data handling and system updates.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines – Parañaque
Diploma in Office Management Technology, Office Management Technology Major in Medical
Completed a Diploma in Office Management Technology with a major in Medical. Gained expertise in office administration, medical record management, and relevant technologies. This program prepared me for administrative roles in various professional settings.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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