Open to opportunities

Kate Maela User

@katemaelauser

Message

Detail-oriented customer service representative with strong organizational skills.

Philippines

Message

What I'm looking for

I am looking for a dynamic role where I can further develop my skills and contribute to a team's success.

I am a dedicated professional with a diploma in Office Management Technology, specializing in Medical. My experience spans various roles, including internships in inventory management, system administration, and medical records, which have equipped me with a solid foundation in organizational and administrative skills.

Currently, I work as a Customer Service Representative at Straive, Inc., where I manage customer accounts and ensure compliance with company policies. My attention to detail and proficiency in Microsoft Office and Google Workspace enable me to maintain accurate documentation and provide exceptional support to clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Straive, Inc

May 2018 - Present (7 years 2 months)

Managed customer accounts, processed orders, handled inquiries across multiple channels, and maintained accurate documentation. Ensured compliance with company policies while providing excellent customer support.

Customer Service Account Management Order Processing Documentation Compliance Policies Communication Data Management

Intern – Medical Records

Ospital ng Parañaque

Jan 2018 - May 2018 (4 months)

Managed patient records, processed medical documents, and coordinated with healthcare staff to ensure accuracy, confidentiality, and compliance with regulations. This role was critical for maintaining organized and secure patient information.

Confidentiality Regulatory Compliance

Intern – System Administrator

The Premier Medical Center

May 2017 - Jun 2017 (1 month)

Assisted in maintaining IT systems and ensuring network security and efficiency. This involved supporting daily operations and troubleshooting technical issues.

Network Security System Administration Technical Support Troubleshooting

Intern – Inventory

Sky Go Café & Resto Inc.

Apr 2016 - May 2016 (1 month)

Assisted in tracking, organizing, and maintaining inventory records to ensure accuracy and efficient stock management. This role focused on meticulous data handling and system updates.

Inventory Management Data Entry Organizational Skills

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines – Parañaque

Diploma in Office Management Technology, Office Management Technology Major in Medical

Completed a Diploma in Office Management Technology with a major in Medical. Gained expertise in office administration, medical record management, and relevant technologies. This program prepared me for administrative roles in various professional settings.