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Elkana ColeEC
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Elkana Cole

@elkanacole

Customer Support Administrator at STRONG Pilates, managing customer inquiries, bookings, and membership accounts across digital channels.

United Kingdom
Message

At STRONG Pilates, I manage customer inquiries, bookings, membership accounts, and administrative schedules across digital channels.

I resolve virtual support requests independently and work with internal teams and external brand partners to keep client communications clear.

At Liberty., I supported customers through live chat, digital messages, and phone, handling questions about online orders, account troubleshooting, refunds, and administrative requests.

At JLL, I was the main point of contact for corporate clients, visitors, and remote teams, resolving administrative and operational enquiries.

Experience

Work history, roles, and key accomplishments

SP
Current

Customer Support Administrator

STRONG Pilates

Nov 2024 - Present (1 year 11 months)

Manage end-to-end customer support inquiries, bookings, membership accounts, and administrative schedules across digital channels. Resolve daily virtual support requests independently, maintaining consistent response times and high service quality.

Education

Degrees, certifications, and relevant coursework

KC

Kingston College

Further Education Studies, Further Education

Completed further education studies at Kingston College.

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