Bernadett Dedics

I am a remote-focused support professional with extensive experience in customer service, chat and email communication, administration, and data entry. I consistently manage inboxes, respond to enquiries, update records, and maintain documentation with accuracy and care.

I use basic AI tools to improve writing and support communication tasks, and I bring fast typing (60+ WPM), strong digital skills, and a calm, professional tone to high-volume environments. My background includes HubSpot CRM training and Zendesk basics, alongside Microsoft Word and Excel certification.

My hands-on roles span reception, retail sales, and customer support across the UK and Hungary, where I handled multi-line systems, scheduling, and complaint resolution that improved customer satisfaction. I pride myself on empathy, problem-solving, and time management.

I hold an NCFE Level 2 Certificate in Principles of Customer Service and other relevant certifications, and I am pursuing AI for Beginners to further enhance my ability to streamline remote support and communication workflows.