Open to opportunities

Elize Danstet

@elizedanstet

Message

Driven collection specialist with 5+ years of experience.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to utilize my negotiation skills and experience in debt collection while contributing to a team-oriented environment focused on mutual success.

I am a driven and motivated collection specialist with over five years of experience in the debt collection field. My expertise lies in retrieving funds and negotiating terms that are mutually agreeable for both parties while strictly adhering to debt collection laws and regulations. I pride myself on my ability to communicate effectively, ensuring that all parties involved understand the terms and conditions of agreements.

Throughout my career, I have consistently achieved set collection targets, demonstrating my commitment to excellence in every role. At African Bank, I successfully contact and collect payments according to established policies, negotiate payment arrangements, and maintain accurate customer records. My previous roles at Bornman Marlow Inc Attorneys and Ver-tex Solutions further honed my skills in resolving client-related queries and implementing effective repayment schedules.

Experience

Work history, roles, and key accomplishments

Current

Collections Call Center Consultant

Current

African Bank

Feb 2023 - Present (2 years 4 months)

Achieved set collection targets by contacting clients and adhering to call center policies. Negotiated payment arrangements, updated customer details, and accurately captured all interactions and agreements on the system.

Debt Collection Negotiation Customer Relationship Management Data Entry Compliance Payment Processing

Collections Agent

Bornman Marlow Inc Attorneys

Oct 2021 - Dec 2022 (1 year 2 months)

Contacted debtors on outstanding accounts through various channels, including direct line, email, SMS, and WhatsApp. Resolved client-related queries, traced debtors, and managed both inbound and outbound communications to consistently meet monthly collection targets.

Debt Collection Account Management

Cc soft Agent/ Collections Agent

Ver-tex Solutions

Jun 2018 - Jan 2020 (1 year 7 months)

Engaged debtors to implement effective account repayment schedules, consistently achieving monthly collection targets. Maintained strict security and confidentiality of client and company information while adhering to stipulated company KPIs during all collection activities.

Debt Collection Confidentiality Outbound Calling

Travel Consultant

Kemedi Travel Agency

Apr 2014 - Apr 2017 (3 years)

Managed comprehensive reservations for car, hotel, and flight for travelling clients, determining their needs and suggesting suitable travel packages within budget. Responded to customer inquiries, invoiced clients, and handled complaints professionally, ensuring efficient administration of bookings.

Customer Service Invoicing Administrative Support

Education

Degrees, certifications, and relevant coursework

Emang Mmogo comprehensive

Matric/ Grade 12, General Studies

Completed secondary education, achieving a Matric/Grade 12 qualification. This foundational education provided a broad understanding across various subjects.

University of South Africa

Unknown, Economic and Management Sciences

Studied Economic and Management Sciences, gaining knowledge in economic principles and management practices. This education provided a foundation for understanding business and financial operations.