innocentia matshoba
@innocentiamatshoba
Experienced collections specialist with a strong legal administration background.
What I'm looking for
I am a dedicated collections specialist with extensive experience in legal administration, collections, and debt recovery. My career has been marked by a strong attention to detail and a commitment to resolving complex tasks efficiently. I excel in negotiating payment plans and managing case statuses to ensure timely resolutions, always prioritizing client satisfaction.
Throughout my professional journey, I have developed exceptional problem-solving skills and effective communication abilities, which have allowed me to thrive in both hybrid and remote work environments. I am passionate about delivering results and providing top-tier service, whether I am managing legal documents or collaborating with teams to drive successful outcomes.
Experience
Work history, roles, and key accomplishments
Collections Specialist
IWG
Apr 2024 - Present (1 year 3 months)
Initiated contact with consumers and businesses from USA and Canada through phone calls and emails to facilitate payment of outstanding debts. Resolved customer invoice disputes and other billing-related issues, negotiating payment plans and settlement agreements. Conducted high volumes of outbound calls to chase customers with past due account balances and investigated small claims to bring all c
Legal Secretary
Munnik Basson Dagama Inc
Sep 2022 - Mar 2024 (1 year 6 months)
Analyzed files and data to ascertain appropriate legal court applications and implemented specific legal requirements set by various courts. Performed quality checks on all legal documents and merged documentation according to relevant stage, status, and flag. Coordinated and distributed legal documents to appropriate regions and third parties, managing the legal filing system and front-end collec
Legal Debt Collection Agent
Munnik Basson Dagama Inc
Jan 2018 - Aug 2022 (4 years 7 months)
Contacted debtors to collect on accounts in default, successfully negotiating payment plans in a professional and effective manner. Resolved client queries promptly and efficiently, adhering to established procedures to guarantee client satisfaction. Updated account information and meticulously kept records of payment arrangements, consistently achieving daily productivity KPIs.
Collections Agent
Brooks and Luyt Attorneys
Nov 2015 - Jun 2017 (1 year 7 months)
Conducted outbound and inbound calls to effectively communicate with debtors. Negotiated payment arrangements within specified mandates to secure debt repayment. Resolved client queries promptly and efficiently, ensuring satisfaction and adherence to procedural guidelines.
Administrator/Receptionist
Mavimbela DTP Design & Assessor's
Feb 2012 - Jun 2015 (3 years 4 months)
Typed requisitions, reports, and acknowledgement letters, and compiled investigation findings of RAF claims. Liaised with clients regarding their instructions, providing updates and support to ensure a positive client experience. Maintained and updated files, databases, and other records, while overseeing the day-to-day operations of the office.
Legal Administrator
MM Baloyi Attorneys
Jan 2011 - Dec 2011 (11 months)
Drafted section 129 notices, particulars of claim, and summons, while proofreading legal documents. Performed administrative and clerical tasks, including recording meeting minutes and preparing correspondence. Utilized Masters Portal and CPB tracing for legal processes and liaised with the Sheriff of the court.
Education
Degrees, certifications, and relevant coursework
Boston City Campus
National Certificate, Paralegal Studies, HR & Employee Relations
Currently pursuing a National Certificate in Paralegal Studies. The curriculum includes a focus on HR & Employee Relations, providing a comprehensive understanding of legal administration and human resources.
Germiston high school
Matric, General Studies
Completed secondary education, earning a Grade 12/Matric certificate. This foundational education provided essential academic skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring innocentia?
You can contact innocentia and 90k+ other talented remote workers on Himalayas.
Message innocentiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
