innocentia matshoba - Collections Specialist - IWG | Himalayas
innocentia matshobaIM
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innocentia matshoba

@innocentiamatshoba

Experienced collections specialist with a strong legal administration background.

South Africa
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What I'm looking for

I am looking for a role that offers opportunities for growth, a supportive team environment, and the chance to utilize my skills in legal administration and collections.

I am a dedicated collections specialist with extensive experience in legal administration, collections, and debt recovery. My career has been marked by a strong attention to detail and a commitment to resolving complex tasks efficiently. I excel in negotiating payment plans and managing case statuses to ensure timely resolutions, always prioritizing client satisfaction.

Throughout my professional journey, I have developed exceptional problem-solving skills and effective communication abilities, which have allowed me to thrive in both hybrid and remote work environments. I am passionate about delivering results and providing top-tier service, whether I am managing legal documents or collaborating with teams to drive successful outcomes.

Experience

Work history, roles, and key accomplishments

IW
Current

Collections Specialist

IWG

Apr 2024 - Present (1 year 3 months)

Initiated contact with consumers and businesses from USA and Canada through phone calls and emails to facilitate payment of outstanding debts. Resolved customer invoice disputes and other billing-related issues, negotiating payment plans and settlement agreements. Conducted high volumes of outbound calls to chase customers with past due account balances and investigated small claims to bring all c

MI

Legal Secretary

Munnik Basson Dagama Inc

Sep 2022 - Mar 2024 (1 year 6 months)

Analyzed files and data to ascertain appropriate legal court applications and implemented specific legal requirements set by various courts. Performed quality checks on all legal documents and merged documentation according to relevant stage, status, and flag. Coordinated and distributed legal documents to appropriate regions and third parties, managing the legal filing system and front-end collec

MI

Legal Debt Collection Agent

Munnik Basson Dagama Inc

Jan 2018 - Aug 2022 (4 years 7 months)

Contacted debtors to collect on accounts in default, successfully negotiating payment plans in a professional and effective manner. Resolved client queries promptly and efficiently, adhering to established procedures to guarantee client satisfaction. Updated account information and meticulously kept records of payment arrangements, consistently achieving daily productivity KPIs.

BA

Collections Agent

Brooks and Luyt Attorneys

Nov 2015 - Jun 2017 (1 year 7 months)

Conducted outbound and inbound calls to effectively communicate with debtors. Negotiated payment arrangements within specified mandates to secure debt repayment. Resolved client queries promptly and efficiently, ensuring satisfaction and adherence to procedural guidelines.

MA

Administrator/Receptionist

Mavimbela DTP Design & Assessor's

Feb 2012 - Jun 2015 (3 years 4 months)

Typed requisitions, reports, and acknowledgement letters, and compiled investigation findings of RAF claims. Liaised with clients regarding their instructions, providing updates and support to ensure a positive client experience. Maintained and updated files, databases, and other records, while overseeing the day-to-day operations of the office.

MA

Legal Administrator

MM Baloyi Attorneys

Jan 2011 - Dec 2011 (11 months)

Drafted section 129 notices, particulars of claim, and summons, while proofreading legal documents. Performed administrative and clerical tasks, including recording meeting minutes and preparing correspondence. Utilized Masters Portal and CPB tracing for legal processes and liaised with the Sheriff of the court.

Education

Degrees, certifications, and relevant coursework

BC

Boston City Campus

National Certificate, Paralegal Studies, HR & Employee Relations

Currently pursuing a National Certificate in Paralegal Studies. The curriculum includes a focus on HR & Employee Relations, providing a comprehensive understanding of legal administration and human resources.

GS

Germiston high school

Matric, General Studies

Completed secondary education, earning a Grade 12/Matric certificate. This foundational education provided essential academic skills and knowledge.

Tech stack

Software and tools used professionally

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