At Truworths Head Offices, I support customers with invoices, statements, and general account inquiries, and help reconcile accounts.
I process recurring automated payments and credit card transactions, while communicating with customers to answer questions and resolve disputes.
I improved collection rates by implementing effective communication strategies. I also developed and maintained inventory tracking spreadsheets using Microsoft Excel.
I hold a Bachelor of Commerce in Human Resource Management from Mancosa and Management NCV Level 4 from College of Cape Town.
